Refund policy

At Rawcast, we want you to be happy with your purchase. If something isn't right, we're here to help.

Returns & Size Exchanges

We offer size exchanges within 7 days of the delivery date.

To be eligible for an exchange, your item must:

• Be unworn and unused
• Be unwashed
• Have all original tags attached
• Be returned in its original packaging
• Be free from stains, odors, damage, or alterations

Items that do not meet these conditions may not be accepted.

Eligible Reasons for Exchange

We accept exchanges if:

• You ordered the wrong size.
• You received the wrong item.
• Your item arrived damaged or defective.

If your requested size is unavailable, our team will contact you with alternative options.

Sale Items

Products purchased during a sale, clearance, or promotional discount are not eligible for return or exchange, unless they arrive damaged or an incorrect item was sent.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Once verified, we'll provide a free replacement at no additional cost.

Refunds

Refunds are issued only in cases where a replacement cannot be provided or when approved by our support team.

Once your returned item has been received and inspected, approved refunds will be processed within 7–10 business days to your original payment method.

Return Shipping

Standard return shipping for approved exchanges and returns is free of charge.

If you choose an express exchange, an additional ₹150 shipping fee will apply.

How to Request an Exchange

To request an exchange, contact us within 7 days of receiving your order.

WhatsApp: +91 75591 75219

Please include:

• Your order number
• Your name
• The reason for the exchange
• Photos (if the item is damaged or incorrect)

Our support team will guide you through the next steps.